Privacy policy

Privacy Policy

Last updated: [12 January 2026]

NRICH SKIN (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase from [www.nrichskin.com.au] (the “Site”), contact us, or use our services.


1. What information we collect

 

We may collect personal information that you provide to us, including:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment providers — we do not store full card details)
  • Order details and purchase history
  • Any messages you send to us (email, chat, social media)

We may also collect information automatically, including:

  • IP address, browser type, device information
  • Pages visited, time spent on site, clicks and referring website
  • Cookies and similar tracking technologies


2. How we use your information

We use your personal information to:

 Process and fulfil your orders

  • Communicate with you about your order, shipping, returns, or support requests
  • Provide customer service
  • Improve our website, products, and customer experience
  • Detect fraud and maintain site security
  • Send marketing emails or SMS (only if you opt in — you can unsubscribe anytime)


 

3. Marketing communications

 

If you subscribe to our emails/SMS, we may send you updates, promotions and product news.

You can opt out anytime by:

  • Clicking unsubscribe in our emails, or
  • Contacting us at [support@nrichskin.com.au]

 

4. Sharing your information

We may share personal information with trusted third parties to run our business, including:

  • Shopify (our e-commerce platform)
  • Payment providers (e.g., Shopify Payments, PayPal)
  • Shipping and delivery partners
  • Email marketing tools (if used)
  • Analytics providers (e.g., Google Analytics, Meta/Facebook pixel if enabled)

We only share information needed for them to perform their services.


5. Cookies and analytics

 

We use cookies and similar technologies to:

Keep the Site working properly

  • Remember your preferences
  • Measure and improve performance
  • Help with marketing and advertising (if enabled)

You can control cookies through your browser settings. Disabling cookies may affect your experience on the Site.

 

6. Payment security

Payments are processed securely by third-party payment providers. We do not store your full payment card details.

 

7. How we protect your information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is 100% secure.

 

8. Data retention

 

We keep your personal information only as long as necessary to:

  • Fulfil your orders
  • Provide customer service
  • Comply with legal and tax requirements
    After that, we securely delete or anonymise it where possible.


 

9. Your rights (Australia)

 

You may request access to personal information we hold about you and ask us to correct it if inaccurate. To request this, contact us at [support@nrichskin.com.au].

 

10. International data transfers

 

Some service providers (such as Shopify) may store or process data outside Australia. By using our Site, you acknowledge that your information may be transferred and processed in other countries.


11. Third-party links

 

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.


12. Contact us

 

If you have questions about this Privacy Policy or your personal information, contact us:

NRICH SKIN

Email: [support@nrichskin.com.au]